1. Device Web: Error: Unable to connect to a RLY server
Device Web
While you are attempting to access the Device Web link from the Datto Partner Portal, it times out with "Unable to connect to a RLY sever."
2. Device Web: "An error occurred..." - Datto
Ensure that your Datto device is powered on and connected to your network. Ensure that the Datto appliance's networking environment meets Datto's allowlist ...
When you try to remotely connect to your Datto appliance's GUI, you see the error message, "An error occurred..."
3. Troubleshooting check-In errors - Datto
Ping the device on the local network. If it does not respond, make sure it has a gigabit connection from the switch to the LAN. Try replacing the Ethernet cable ...
This article discusses troubleshooting cases where a Datto device does not check in to Datto's monitoring servers.
4. Accessing BCDR appliances via SSH - Datto
You can connect to any Datto appliances on the reseller account by the connect command. You can specify a device to connect to by using its device ID, hostname, ...
This article describes the process of establishing a secure remote connection to a Datto Business Continuity and Disaster Recovery (BCDR) appliance's Command-Line Interface (CLI) by using the Remote Web SSH Server.
5. Basic troubleshooting for "Device not seen" alerts - Datto
If your Datto device is not being seen by our servers, you will not be able to connect to the device via the Datto Device Web. In rare cases, a service outage ...
This article describes basic troubleshooting for "Device not seen" alerts.
6. Failed network connectivity test - Datto
Failed network connectivity test. Issue. The network connectivity test fails the initial DNS check when the DNS provider does not respond to 'ANY' requests.
The network connectivity test fails the initial DNS check when the DNS provider does not respond to 'ANY' requests.
7. Unable to connect to IPMI - Datto
When prompted, type the BIOS password. You can get this password from Datto Technical Support. Select Server Mgmt, and press Enter. From there, select BMC ...
You are unable to connect to your Datto appliance's IPMI. You have ruled out hardware and networking configurations as a cause.
8. Basic troubleshooting for offsite synchronization issues - Datto
Device Web: Error: Unable to connect to a RLY server · Device Web: "An error occurred..." Troubleshooting check-In errors · Basic troubleshooting for "Device ...
This article provides an overview of troubleshooting to perform when your offsite synchronization is behind schedule.
9. Error: "Portal based login is enabled for this device. In order to ... - Datto
Datto BCDR > Device Management > Hardware Troubleshooting > Connection/Networking > Error: "Portal based login is enabled for this device.
When you attempt to manage your Datto appliance via the LAN, you see the error message, "Portal based login is enabled for this device. In order to access this device, you must have a Datto Partner Portal account."
10. Allowing random IP/PORT into LAN - Netgate Forum
25 jun 2024 · ... servers.net) in 38 ms dlt-rly-tracker-3.datto.com. 300 IN A ... At first there was zero connection for datto. I waited a bit and it ...
@wwdot_computers said in Allowing random IP/PORT into LAN: I am seeing LAN blocks from snort You might of wanted to mention your running an IPS like in pos...